Bricklayer AI, the Agentic Cybersecurity Platform built for AI-first Security Operations, has made a bold investment: they have hired Norman Currie as Head of Customer and Partner Experience. This marks Bricklayer’s first executive hire outside of engineering.
While most AI companies either provide no support or act like an outsourced services team, Bricklayer is doing neither. Bricklayer is building AI that actually grows with their customers: an agentic platform where security teams build and scale their own AI agent teams, supported by a team who is invested in their success every step of the way.
“Norman is an absolute force,” said Adam Vincent, CEO of Bricklayer AI. “His unique background and passion for security paired with his vision for the future of how customers will interact with AI makes him the perfect fit for Bricklayer.
He’s not here to simply run customer support – he’s here to revolutionize and architect an entirely new customer and partner experience. Our customers’ experience isn’t just a department at Bricklayer. It’s a strategy, it’s a passion, it’s the key to growth. Norman’s leadership is key to making this happen, and we are excited to have him on board.”
A Proven Track Record of Driving Growth
Currie is a mission-driven technology leader with a proven track record of scaling revenue, transforming customer experiences, and building world class teams. He has over 20 years of experience in channel and customer relationship management, technical service delivery, channel pre-sales enablement, and consulting:
- At McAfee, Currie served as Global Director of Service Providers/OEM/MSSP Channel Presales, growing a line of business from $16M to $220M ARR.
- At Expel, a leading MDR provider, Currie was VP of Customer Experience, where he propelled the enterprise to a $1.2B valuation with industry-leading customer satisfaction scores and account growth.
- At Expel, Currie also owned and managed a global services operations center, upholding a net promoter score (NPS) that was double the national average.
- Currie also held several other customer-centric roles, including VP of Customer Experience at Hunters and VP of Managed Solutions at Accuvant (OPTIV), where he established the Managed Services organization.
Currie is known for his proficiency at building and empowering high-performing teams, and is a dedicated servant leader who believes in empowering others and always making the right decisions to support his customers and partners.
His arrival signals Bricklayer’s next chapter: scaling not just their AI technology, but the entire experience around it.
